How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What if I need to change my personal information?
Answer: Please make sure any change of contact information like delivery address, email address and phone number to firstname.lastname@example.org before shipment.
What if I want to change or cancel my order?
Answer: Any cancellation and change on the order please email us within 24 hours after placing the order otherwise we cannot cancel or change.
What payment methods do you accept?
Answer: We accept all major credit cards (VISA, MASTERCARD, AMEX) and PayPal payments.
How Do I Make Changes To An Order?
Should you need to make any corrections or changes to your order, this must be done before the order is shipped. Any corrections can be sent to email@example.com or you can call us at 1-239-932-1645.
Are the clothing/bedding machine washable/dry-able?
Yes, all our apparel and bedding items are machine washable and dry-able.
Where can I see the dimensions/size chart?
The size of each product is mentioned in their respective product description.
How Do I Exchange A Product?
We will gladly accept exchanges within 21 days of purchase. In order to process an exchange, send an email to firstname.lastname@example.org, or call toll free 1-805-919-6095 with your name, order number, product name and the exchange item. We will send instructions on how to exchange your items.
For more information kindly check our Returns & Refunds section.